Quality, Service and Value

At the City of Santa Ana, protecting our residents’ health and safety is our highest priority. But as your local water provider, we deliver more than just safe drinking water. We deliver quality, service and value.

QUALITY. As always, we are committed to delivering the highest quality drinking water to all our residents. We have rigorous safeguards in place to make sure that our tap water meets or surpasses all health standards, and we are pleased to announce that in 2016 our compliance with state and federal drinking water regulations remains exemplary. And that’s not all. Year after year, we have earned international recognition for our award winning tap water.

SERVICE. The City of Santa Ana is an award-winning agency known for its reliability, efficiency, quality and “green approach.” Beyond providing a clean, reliable water supply whenever you need it, we also work diligently to ensure that supplies are adequate to meet demand, even as we endure the worst drought in California history. Last year, we launched a community outreach program called “Every Drop Counts” to help residents conserve water. This program won the 2017 Resource Efficiency & Community Service Award by the California Municipal Utilities Association (CMUA). The best public utilities in California compete for this highly coveted award each year, and Santa Ana’s campaign was selected among all other utilities in its size category as the most innovative and effective community program designed to save water resources. “Every Drop Counts” made a significant difference in awareness and residents took the conservation message to heart. It resulted in reduced community water consumption by 17%, exceeding the city’s target and coming in below the state average in residential per-capita water use.

VALUE. The costs of providing water and treatment continue to increase, but we are working to ensure that our water stays affordable. We do this by investing in infrastructure that is built to last and using technology to improve our delivery system. We do all it takes to deliver a clean, reliable water supply right to your home, for less than a cent per gallon. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, environmental compliance, sustainability and community education while continuing to serve the needs of all our water users.