Our Commitment to Quality, Service and Value

 

At the City of Santa Ana, protecting our residents’ health and safety is our highest priority. But as your local water provider, we deliver more than just safe drinking water. We deliver quality, service and value.

 

QUALITY. As always, we are committed to delivering the highest quality drinking water to all our residents. We have rigorous safeguards in place to make sure that our tap water meets or surpasses all health standards, and we are pleased to announce that, in 2014, our compliance with state and federal drinking water regulations remains exemplary. And that’s not all. Year after year, we have earned international recognition for our award winning tap water, which last year ranked the nation's best tasting and highest quality on tap.

 

SERVICE. The City of Santa Ana is an award-winning agency known for its reliability, efficiency, quality and “green approach.” Beyond providing a clean, reliable water supply whenever you need it, we also work diligently to ensure that supplies are adequate to meet demand, even as we endure the worst drought in California history. To help water users meet new, state-mandated water-use reduction targets, we are actively in the community educating consumers on a wide variety of conservation programs, rebates, tips and tools offered through the City. Our dedicated team of specialists is here to assist you with all your needs and after-hours emergencies.

 

VALUE. The costs of providing water and treatment continue to increase, but we are working to ensure that our water stays affordable. We do this by investing in infrastructure that is built to last and using technology to improve our delivery system. We do all it takes to deliver a clean, reliable water supply right to your home, for less than a cent per gallon. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, environmental compliance, sustainability and community education while continuing to serve the needs of all our water users.

 

If you would like to be involved in issues and decisions that affect the quality and cost of your drinking water, City Council meetings are open to the public and held at 5:45 p.m. on the first and third Tuesday of each month. The meeting location is at City Council Chambers, 22 Civic Center Plaza, Santa Ana, CA 92701.

For more information, contact:

Santa Ana City Council
20 Civic Center Plaza
P.O. Box 1988, M31
Santa Ana, CA 92702
phone: 714-647-6900
fax: 714-647-6954